Assistance you can rely on.

Livsquare Capital operates a private investor registration process. An applicant may begin onboarding using a valid invitation shared by an existing registered user, or submit an expression of interest through the Investor Registration page.

1. Invitation from a registered member. Use the invitation code and the email address associated with the application. Invitations are subject to validation and may not be sold, falsified, transferred or used to bypass eligibility checks.
2. Submit or validate your request. Select “Validate Invitation” or “Join Waitlist” in the registration portal.
3. Complete onboarding when requested. Identity, investor eligibility, source-of-funds, and, where relevant, business and beneficial ownership checks remain mandatory.

Applicants who do not hold an eligible invitation may join the Livsquare Capital waitlist. Waitlist consideration may take up to six (6) months, depending on application volume, investor eligibility, product availability and internal review priorities. Submission does not create a right to admission or to a response by a guaranteed date.

Livsquare may use an automated, AI-assisted pre-screening process to assess whether information provided in an application appears consistent with the criteria for a potential invitation. A suitable preliminary result may lead to an invitation to continue onboarding, or to a request for further information.

Applicants should provide accurate details, keep their registered email accessible and avoid submitting duplicate or misleading applications. Livsquare may decline an application in accordance with its eligibility and compliance policies.

Completion of registration is separate from approval. Before account activation or access to eligible investment services, Livsquare may require the following checks, according to the applicant's status and the applicable product:

• Individual KYC: government-issued identification, identity or liveness verification, proof of residence, tax/residency information and investor qualification evidence.
• Corporate KYB: certificate of incorporation or equivalent records, company identification, authorised representatives, ownership and control structure, and ultimate beneficial owner (UBO) verification.
• Financial and risk checks: source of funds and wealth, sanctions and PEP screening, bank or wallet ownership verification, fraud prevention and enhanced due diligence where required.
• Continuing obligations: customers must keep information accurate and updated, respond to authorised requests and complete re-verification when necessary.

In accordance with the published Compliance & Regulatory Disclosures, certain investment, allocation and tokenised-asset services are restricted or unavailable for applicants connected to the following listed countries and territories:

Eligibility may also be affected by nationality, actual residence, beneficial ownership, local securities laws, sanctions, bank or payment-provider restrictions and product-specific terms. Country availability can change and is assessed during onboarding and ongoing monitoring.

Do not use a VPN, anonymising proxy or similar location-masking service to access Livsquare's investor portal in a manner that conceals your actual location or circumvents country, sanctions or eligibility controls. Access from an inconsistent or apparently masked location may trigger automatic security checks and temporary access restrictions.

Where VPN/proxy use is associated with false residency, misrepresentation, attempts to evade restrictions or other misuse, the Compliance Department may suspend or permanently close the account, reject transactions and make legally required reports, subject to the applicable terms and law.

A VPN connection alone does not establish fraud or unlawful conduct; restrictions and termination decisions depend on the relevant security and compliance circumstances.

An unsuccessful login, a temporary authentication lock and a formal compliance or contractual restriction are different account events. A password reset is not a means of lifting a Compliance Department decision.

If you see an “Access Restricted”, “Compliance Review”, “Account Cancelled” or similar notice, contact support from your registered email and quote your investor reference. Do not open a new account, use another individual's account, change beneficiaries or attempt alternate withdrawal channels to circumvent an existing restriction.

Where an account has entered formal cancellation or liquidation, it is not treated as an ordinary login issue. The relevant departments may need to complete the following stages before lawful final settlement:

1. Formal account cancellation. Operational access and instructions may remain restricted while the case is recorded and reviewed.
2. Compliance review. The company may verify KYC/KYB, beneficial ownership, source of funds, sanctions, transactions and contractual obligations.
3. Reconciliation. Eligible balances, completed transactions, properly due payments, lawful deductions and beneficiary or destination ownership are checked.
4. Departmental clearance. The file passes to the responsible liquidation or settlement team when the applicable compliance checks permit it.
5. Authorised settlement. Any eligible balance is transferred only to a verified, approved account or other lawful destination, subject to outstanding legal and banking requirements.

During review or liquidation, the investor portal may show a restricted or read-only status, or access may be disabled. Support cannot override a compliance hold, reinstate a formally cancelled account through a password reset or authorise payment to an unverified third party.

For a case-specific update, contact support@livsquare.xyz from the account's registered email, quoting your investor reference. Provide additional documentation only when requested through an authorised channel.

If you are unable to access your account, complete these checks before contacting support:

• Verify that your username and password are entered correctly.
• Confirm that your internet connection is stable.
• Clear browser cache and cookies, then reload the secure login page.
• If the login page is unresponsive, refresh after a short wait and try again.

To protect account access, unsuccessful sign-in attempts are monitored and may result in a temporary restriction:

• After repeated unsuccessful sign-in attempts, access may be temporarily restricted by the login system.
• The login screen displays the applicable restriction and any remaining waiting period. A manual review may be required for other security restrictions.

To request reactivation, contact the security team:

To reset your password:

1. Send an email to the recovery address below.
2. Use the same email address registered with your account.
3. Wait for a secure, time-limited reset link.
4. Complete identity verification if requested.

Our investor relations team provides priority support to verified account holders.

Response Time: within 2 hours during business hours, GMT.